Thank you for taking the time to read, understand & appreciate how we can bring you the best customer service.
Your appointment is very important to the team members of All About Bodies, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24hr notice for cancellations. Please help us maintain this good service by providing us with the following courtesies.
24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that time, and clients miss the opportunity to receive our services. We confirm your appointment 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than 24hrs notice will result in a charge equal to 50% of the reserved service amount.
- Less than 3hrs notice will result in a charge equal to 100% of the reserved service amount.
- “NO SHOWS” will result in a charge equal to 100% of the reserved service amount. and previous appointments will be charged in advance at the time of booking.
- If a same day booking is made we require 3hrs notice for a cancellation, otherwise will result in a charge equal to 50% of the reserved service amount.
- Multiple services or combos might require to be held with a credit card. Multiple services or combos not cancelled 24hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction might be requested to reserve the appointment time.
Please note that our Cancellation Policy will following traditional business hours: Monday to Friday 9am to 6pm. So please make sure if you have an early morning appointment to let us know early morning the day before. Email, text messages and voice messages left out of the trading hours will be count as received the next operating business hour. Weekends bookings must be cancelled or rescheduled by Friday morning.
The cancellation policy allows us the time to inform our standby guests of any availability and keep the schedules of our team members filled, thus better serving everyone. When you book an appointment at All About Bodies, unlike some salons, we set that time and therapist aside just for you. We often turn away other clients that are desperate for an appointment because we are fully booked. If you cancel with late notice it inconveniences the many other clients that were hoping to fit in.
We in turn will reduce your treatment cost by 50% if we need to cancel your appointment with less then 24 hours notice (due to staff illness etc) – After all, its only fair that we do for you what we ask you to do for us!
RESCHEDULING OR CHANGES TO YOUR APPOINTMENT
Failure to give adequate notice when rescheduling will result in the cancellation policy. This also applies to drastic changes to your appointment. For example, if you're booked in to get an hour facial &/or body massage and change your mind to get one of it or a shorter service then that will be treated as a cancellation.
RUNNING LATE
Everyone runs late from time to time. On any such occasion we will do everything possible to complete your treatment in the remaining time. Out of respect to clients following your appointment and our desire to run on time for all appointments, we may not be able to guarantee your full treatment time, although it will be fully charged.
CONFIRMATION EMAIL
As a courtesy, we will email to confirm your service appointments two business day prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee. If you don`t receive them be in touch with us so we can update your profile.
All About Bodies policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele.
Thank you for viewing and supporting our policies.